Tracking says delivered, but I haven’t received my lip kits!?

Now before I begin this is just my experience so please don’t think this will always be the case! The last two times that I have ordered from Kylie Cosmetics I was a little confused as on the tracking information it had said that my parcel had been delivered and yet I hadn’t got my lip kits. The first thing that ran through my head was, someone has stolen my lipsticks, no..! (It was a tense few hours!)


After having to question reception (I live in student halls) about the location, it was later discovered my parcel was sat in my nearest post depot waiting for me to pay for a customs charge.

You should receive a form saying that your parcel is in customs and that you need to pay a customs fee to receive your parcel. I actually received this the day after it said delivered on the tracking system.

  • If you don’t receive a slip, ring your nearest Post Office Depot and tell them about your situation.
  • When you collect your parcel you will need to bring some form of ID.
  • Make sure to bring cash as not all depots have the facility for card.


Hope this helps a few of you out there!


Check out my latest post on why you have to pay a customs fee.





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Beauty & fashion blogger based in the UK.

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